About HSH motor group
HSH Motor Group is the Franchised Honda Dealer for the Bristol, Bath and Cardiff retail and fleet market. We sell both new Honda vehicles and Approved pre-owned Honda vehicles from four locations; Cribbs Causeway, Bristol, Brislington, Bristol, Bath and Cardiff.
We began selling vehicles way back in 1991 and our mission when we started out is still unchanged today: making buying and servicing your vehicle as easy and affordable as possible, and to treat people as we would like to be treated. Since those early days we’ve grown in both size and reputation and we are now one of the UK’s top Honda dealership groups, but we are still a family-owned business and unlike some large dealer groups we haven’t forgotten how important our customers are.
We want your car buying experience to be the very best and our professional team across all our locations are ready to assist you with all your automotive needs and will ensure that your experience with us results in a long standing relationship built between us and that you would be happy to recommend us to family and friends.
OUR Mission Statement
To be the first choice for all our customers and prospective employees in the South West.
Sales and Aftersales Motor Retailing Expertise.
To grow the business by increasing customer sales, awareness and retention. Providing excellent customer service, utilising quality products and technical expertise.
We are committed to delivering the highest quality of service.
Values and Behaviours
- Constant vigilance for safety issues regarding our duty of care to all our customers within and outside our working environment
- Strong customer focus
- Good communication and respect between staff
- Encouraging strong teamwork
- Caring for the community
New Honda Cars Price Promise
We refuse to be beaten on price. If we cannot match a written price quotation from another Honda franchised dealer, on proof of purchase within 30 days, we will give your new Honda vehicle a free tank of fuel.
Honda Approved Used Cars
- 12 Month Honda Happiness Guarantee
- Complimentary 5 Day Drive-away Insurance for 5 years
- 12 Month AA European Roadside Assistance
- 72 Point Check by Honda-certified Technicians
- HPI Checked with Mileage Certification
- A Range of Financial Solutions
- 30-Day Exchange Policy^
- All maintenance and repair work will be carried out in accordance to Honda specified maintenance and repair procedures
- All maintenance and repair work will be completed to Honda specified repair times
- Only genuine Honda parts will be used
- All work completed will carry a 12 month/unlimited mileage parts and labour warranty
- Work will only be carried out that has been authorised or is safety related
- All work required and work completed will be fully explained
- All service personnel will be fully qualified and Honda trained. If any point of the service requirement is missed we will refund you the cost of the service
Your Guarantee of the Excellent Customer Service
HSH Motor Group guarantees to offer you the very best level of customer service. Our professional and experienced team will do their utmost to provide a superior level of customer service, whilst offering you clear pricing, honesty and courtesy during the course of your dealings with us.
We want to be the first choice for all our customer and prospective employees in the Bristol area.
At HSH Motor Group we want to make your visit as pleasurable and as convenient as possible, which is why we have recently installed free Wi-Fi for all customers visiting our sites. We appreciate that the world doesn't stop when you visit HSH Motor Group for a service or to choose your next new or used vehicle, so we want you to stay connected during your time spent with us at any of our locations.
We pride ourselves on being your local friendly dealer whose main focus is customer satisfaction. Whether you are purchasing a new vehicle, pre-owned vehicle or service from our aftersales department, our aim is to make your visit as enjoyable as possible and to retain you as a valued customer for many years to come.
Any existing HSH Motor Group customer who (very kindly) introduces a new customer to us will receive not only a big thank you from us along with a cheque for £100. There is no limit to the number of introductions you can make, as we know that "word of mouth" is the best recommendation we could wish for and we really appreciate any positive feedback from customers.
When dealing with HSH Motor Group you can expect a warm welcome from our reception team, with our highly skilled team always ready to help; many of whom have in excess of 20 years experience with the Honda franchise. Our technical staff are trained by Honda UK and assessed on an ongoing basis, ensuring you will always be offered a service that is second to none.
When visiting any of our showrooms you can relax in our comfortable waiting areas with complimentary refreshments and entertainment including Digital TV, newspapers and magazines.
If you can't get to us for a test drive of the vehicle of your choice, we can arrange a test drive from your home address. Simply give us a call and one of our Sales Executives at either Cribbs Causeway or Brislington will arrange the test drive for you.
Motor Industry Code of Practice
HSH Motor Group are pleased to be part of the Motor Industry Code of Practice. Motor Codes can provide CTSI certified Alternative Dispute Resolution service if a consumer remains dissatisfied with the outcome of a service and repair dispute. We believe our subscription to Motor Codes shows our commitment to serve our customers responsibly. Further information can be found at adr.motorcodes.co.uk