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Our Servicing Departments are now open at all our dealerships

20 May 2020

Updated 26th May 2020

BRISTOL HONDA, CARDIFF HONDA, BATH HONDA AND BATH MITSUBISHI SERVICING DEPARTMENTS NOW OPEN

We advise that whilst our sales showrooms remain temporarily closed until further notice, our servicing departments have now re-opened for servicing works.

Customers wishing to make an appointment should contact their preferred dealership by telephone. For the safety of both our customers and our staff, we have implemented strict social distancing and COVID 19 safety regulations within the dealerships, and will be providing a contact free service. Customer vehicles and car keys will be sanitised before and after contact. Please be advised that there will be a limited number of servicing appointments each day, therefore telephone booking is required. Customers will be able to wait for their vehicles to be serviced within the dealership.

Please note that all our sales showrooms remain closed until further notice.

FREQUENTLY ASKED QUESTIONS

SERVICING RELATED FAQs:

My MOT is due, what should I do?

On 25/3/20 the Government announced that vehicle owners will be granted a 6-month exemption from 30th March 2020 for MOT testing, enabling them to continue to travel to work where this is absolutely necessary or to shop for necessities. For more information please visit the link on our website. https://www.hshmotorgroup.co.uk/news/government-announce-temporary-mot-exemption

Can I still make an appointment for a service or MOT?

Our dealerships are open for servicing and MOTs. Please telephone your nearest dealership to arrange a booking.

My Service Plan is about to expire, will it still be valid?

We would advise customers to arrange for their vehicle to be serviced at the earliest convenience once the current COVID-19 restrictions have been lifted. Please be assured that all Honda Service Plan claims will be considered and supported due to any delay resulting from the current restrictions.

My Extended Guarantee is about to expire, will it still be valid?

We would advise customers to arrange for any guarantee repairs to be booked in at their earliest convenience once the current COVID-19 restrictions have been lifted. We are currently liaising with Honda UK to make sure your guarantee will still be valid.

My Honda Manufacturer Warranty is about to expire, will it still be valid?

In the event that customers cannot gain access for a repair to be completed under the Honda Manufacturer Warranty and we are not aware of it, please email your details and a brief description of the fault of the vehicle to https://www.hshmotorgroup.co.uk/contact-us/. A member of our remote working team will contact you to discuss at the earliest opportunity.

SALES RELATED FAQs:

I have recently purchased a new or approved used vehicle, what should I do?

Our showrooms are currently closed. If you have purchased a new or approved used vehicle from us and are waiting to take delivery or collect your new vehicle, a member of our sales team will contact you directly.

Can I arrange a test drive?

Our showrooms are currently closed so test drives are not available until we return to normal working hours.

I’ve seen a car online – can I reserve it?

We can arrange to take a ‘reserve’ deposit of £1,000 over the telephone if you would like to reserve a vehicle until the current restrictions are lifted. For more information, contact our dealership sales teams; Bristol Honda 0117 952 0000, Cardiff Honda 02920 376000, Bath Honda 01225 424322 and Bath Mitsubishi 01225 473013. Our dealership telephone lines have been redirected and continue to be answered by a representative for continued sales support.

If you have any questions or concerns which have not been covered above, please feel free to call us on 0117 952 0000. We thank you for your continued support during these unprecedented times.

www.hshmotorgroup.co.uk

Bath Honda, Bristol Honda, Cardiff Honda, Bath Mitsubishi

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