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Automotive Service Advisor

Service
Location
Bristol - Cribbs Causeway
Department
Aftersales

Automotive Service Advisor

About Us

Bristol Honda is a member of the HSH Motor Group who are a trusted, family owned, independent Honda franchise dealer group who, for the past 14 years, has delivered a comprehensive and market leading customer experience.

We are looking for an energetic individual that radiates positivity and fully appreciates the dynamics that cement a long term customer relationship based on trust and experience. You must be able to demonstrate that you will complement our team of like-minded colleagues and help ensure we maintain our objective of being the first choice dealership for both customer and staff in the area.

Role Summary:

As a Service Advisor you will work closely with other team members to provide excellent customer service to our customers. You will be confident and articulate as you will be dealing with customers face to face and over the telephone in order to fulfil their vehicle service, repair and MOT requirements.

You will have strong administrative and IT skills able to use a number of computer packages, although full training will be provided. A good technical knowledge would be beneficial but is not essential. To be a good team player is essential as this can be a very busy department.

Requirements:

  • The ideal candidate will have a proven track record of providing excellent customer care and be confident to sell the company’s products and services.
  • You will need to be friendly and welcoming as the role includes meeting and greeting customers, handling incoming and outgoing telephone calls relating to Service/Mot/Repair bookings.
  • You will need to be assertive, articulate, have a good telephone manner and possess excellent verbal and written English skills.
  • Administrative duties include raising job cards and invoicing, so you will need to be computer literate and have very good keyboard skills.
  • The ability to provide clear feedback to customers on work that has been carried out
  • Team player who works well under pressure
  • A Full Driving Licence is essential.

Previous experience in the role is preferred but not essential.

We offer a very competitive package with the opportunity to earn overtime and profit related bonus.

Ongoing Honda training and development is provided to all our customer facing Sales and After Sales employees.

To apply please forward your CV giving details of your qualifications and experience and provide an overview of your current package.

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